FAQs

Have a question? Chances are, so have others!

Feel free to CONTACT US with any additional questions

PRODUCTS

What is a Giclee?

A "Giclee" print is a high quality, fade resistant, archival-grade reproduction of an original artwork. Giclee's can be printed on various media such as canvas, paper and aluminum.

What is the difference between canvas giclee rolled and canvas giclee stretched with gallery wrap?

A canvas giclee rolled will arrive to you in a mailing tube and will be ready for framing. A canvas giclee stretched with gallery wrap is when the canvas is stretched over sturdy wood frames and arrives ready to display right out of the box; all the hardware you need is attached.

What is a Matted Print on paper?

A matted print on paper is a open edition reproduction of a photograph on Chrome paper and printed with high quality inks. These prints are then mounted on a firm backing and held in place by a mat board.

What is a “Limited Edition” print?

A “Limited Edition” print, also known as an "LE," is a reproduction that is restricted in the number of copies produced. These editions are regulated under state consumer protection laws in order to ensure each print in its edition is accounted for.

What are the specifications of Chrome paper?
  • Chrome: (255 gsm glossy photo paper) Pearlescent metallic finish with high gloss and lusture.
What is an aluminum print?

An infused aluminum panel, ultra vibrant colors with a mirror gloss finish. 8x12" comes with a float mount for hanging. 12x18" and 16x24" comes with a 3/4 inch aluminum finish stand out mount for hanging.

What is an acrylic print?

Printed using the highest quality inks on Fuji Crystal Archival paper. They are then mounted under acrylic glass with an aluminum Dibond backing for easy hanging.

PAYMENT & SHIPPING

How long does it take to ship a product?

We stock and ship all products (except Giclee canvas, aluminum, and acrylic prints) in 2-3 business days, unless there is an out-of-stock situation. If there is any delay in shipment we will notify you immediately via email. Giclee canvas, aluminum, and acrylic prints ship in approximately 3 - 6 weeks as they are custom printed per order. Once we ship your order, you will receive a tracking number via email. The approximate shipping times are: USPS Priority (2-5 days), FedEx 2-Day (1-2 days), USPS International Priority (6-10 days), FedEx International (2-7 days). Delivery times may vary substantially due to the carrier, and we cannot guarantee that a carrier will deliver by a certain date.

Where is my order?

You can easily track your package by locating the tracking number provided to you in your confirmation email and inserting it into the tracking section of fedex.com.

What payment methods do you accept?

Major credit cards: Visa, MasterCard, American Express and Discover Card ; Paypal ; and Gift Cards (available online only)

Do you ship to my country?

We proudly ship worldwide!

Are there extra charges for international shipping?

International customers are responsible for the payment of any duties or customs taxes beyond standard shipping charges. These additional charges are not included in the Zak Noyle web site charges, rather they may be collected from you at the time of delivery if your country has such charges. Customers who refuse to receive international orders will not be refunded the original shipping fee, and will be responsible for an additional $25 fee to help cover the shipping and customs costs to return the product. We recommend you contact your country's customs office in advance for an estimate of fees before placing your order if you have any questions.

How do I change the address on my order?

We will only be able to update the shipping address on an order so long as the order has not yet shipped. Please CONTACT US immediately so we can attempt to adjust the order in time.

ORDER STATUS and RETURNS/EXCHANGES

Where is my Gift Card?

All gift cards are distributed electronically through your specified email address. Using your Zak Noyle Gift Card is easy. Enter Gift Card code in the second page of your checkout. If the balance due on your order exceeds the ZN Gift Card balance, you may use another accepted payment method to complete your purchase. Any unused portion of your ZN Gift Card will remain for future use.

Do I receive an order confirmation email?

Emails confirming your order are sent out immediately after you complete your purchase! Please check the spam folder to locate the email and make sure we are not marked as spam so that you may receive future confirmations from us too. Also please check alternative emails that you may have used when placing the order.

Can I combine my orders?

Most orders are shipped the same day they are received; orders containing canvases, aluminum or acrylic prints have a 2-3 week lead time. If you would like to add new products to your order, please submit new order and CONTACT THE SUPPORT TEAM as soon as possible. We are happy to combine shipping of orders if at all possible.

My order arrived damaged

Damaged or defective products will be replaced with the same or comparable items. Please notify us within 30 days of receipt of the problem by contacting ZAK NOYLE SUPPORT TEAM for replacement instructions. Please attach pictures and/or a detailed description of the problem. We will review it and begin processing a replacement right away.

I received the incorrect items

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away. CONTACT THE SUPPORT TEAM

How do I return or exchange an item?

Zak Noyle offers fast and easy returns. To return an item, please contact us in advance at support@zaknoyle.com . We will approve your return request in the form of online store credit or refund, as well as provide return instructions. Please be sure to pack your item securely with tape using the original packing materials. Products should NOT be returned without first contacting us.

What is your Return Policy?

Zak Noyle is committed to great customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to us within 30 days for a full refund or online store credit. No returns or exchanges will be taken after 30 days.

  • Items must be new and in the original packaging.
  • Items cannot be worn, washed or altered.
  • Tags and labels must be in place.
  • Engraved products and ‘On Sale’ items are final sale and cannot be refunded.
  • Packing slip must be included.
  • Return shipping costs are the buyer’s responsibility, however we will refund your original shipping charges.

Once your item is received and inspected, your refund or store credit will be processed. Please allow approximately two to three weeks for the shipping and processing of your return. All refunds will be applied to the original method of payment. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

If online store credit option is chosen, you will receive an email with your balance information right away; please note that store credit is for online purchases only and do not apply to in store Zak Noyle purchases.CONTACT OUR SUPPORT TEAM

 

QUESTIONS FOR THE ARTIST

Can Zak sign my merchandise?

All Giclee’s, aluminum, acrylic and paper prints are signed in advance. Zak is happy to personalize your artwork, however please allow 1-3 weeks for product shipment.

Can I license Zak Noyle photographs?

If you have a licensing idea for Zak Noyle, please contact us at zak@zaknoyle.com . Licensing allows us to make sure there is a suitable match between Zak's style and the intended licensor and use. It’s usually an agreement between Zak Noyle and the licensor of the photographs granting permission to use a specified image for a particular project.

Can I use Zak Noyle in my project?

Sorry, due to copyright, licensing and intellectual property restrictions, Zak Noyle images cannot be used for personal or commercial use without first acquiring a licensing agreement from Zak Noyle.

Donation Request

If you have would like to submit a request for a donation please fill out this Donation Request Form and email it to inquiries@blacksandpublishing.com. Please review our Donation Policy for more details.

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